Replacement and Refund Policy
If I am notified within 15 days of delivery that you are not satisfied, I will send a replacement print or prints. For a replacement of the print, I will need to know specifically what needs to be corrected in order to satisfy you. Before I send a replacement, I will ask that you destroy the original print (torn in quarters) and send a photo of the destroyed print by e-mail.
If for some reason a replacement print does not satisfy you, I will refund your money. Again, I will ask that that you destroy the replacement print and send an e-mail with a photo of the destroyed print before the refund is initiated. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
If you don’t receive a refund when expected, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There may be some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
For Digital Images
After a final product is approved, I will remove my watermark (the initials or company name on the image) and make available for download the unmarked image or images in the size or sizes agreed upon. There is no return or refund for approved, final digital products.
If you have any further questions regarding refunds and returns, contact me at email@example.com.